FREQUENTLY ASKED QUESTIONS


How do I place an order for vinyl wraps online?

You need to create an account first and enter a valid shipping address. As soon as you add an item and add it to the cart, you will be offered to pay online with a Credit card, PayPal, or wire the money to the bank account. As soon as we receive the payment, we prepare the order and ship it in 24 hours. You will receive the tracking number in the next 24 hours.

How can I pay when ordering vinyl wraps?

You can pay with a Credit card, PayPal, or wire the money to a bank account.

How long is the shipping period?

We use USPS (United States Postal Service), FedEx, TNT and DHL for deliveries. The standard shipping period is 6-7 days. All of our shipments will likely spend time in the customs for the country where the shipment arrives. We cannot provide any customs clearance estimates, but in most cases, shipments may spend anywhere from one to three days in customs. 

IMPORTANT: Any customs or import duties are charged once the order reaches its destination country and must be paid by the recipient of the order.

Our shipping agent fulfills orders within one business day (Mon-Fri), a timeline that does not include Weekends or Holidays. Please remember that the delivery of your order is the responsibility of the shipping carrier (USPS, Fedex, TNT, DHL). Once a package leaves our fulfillment center, you must reach out directly to the shipping carrier selected during checkout to resolve delivery issues. You should have your tracking number ready when reaching out to the shipping carrier. Should you need any assistance in paperwork for customs, please contact us.

Do you have any discounts?

Yes, we have discounts for regular customers. Please send your request by email to crm@teckwrap.com or contact your sales manager.

When will I receive a tracking number?

You will receive the tracking number in 24 hours after placing the order within business days (Mon-Fri). The orders that are placed on weekends (Sat-Sun) will be shipped on Monday.

Do you have wholesale accounts?

We don't have wholesale accounts. If you are looking for wholesale purchases and willing to become a TeckWrap distributor please send your requests to director@teckwrap.com

What is product durability?

The product durability depends on the factors like film finish, climate, and vinyl care. Please refer to the Product bulletin for the durability of each product series.

What is the product warranties?

TeckWrap products are warranted to be free of defects in material for the period of shelf life. In case of product defects communicated in mentioned period, TeckWrap will consider and determine the existence of the defect and further decide at its sole discretion, to either replace defective product without charge or compensate it with money in such amount, as TeckWrap deems reasonable. This action is the exclusive right and only obligation of TeckWrap Inc. This warranty does not cover the cases of normal wearing and transportation. The warranties for each series are listed in the Product Bulletin. It describes the warranty for color in application on vertical and horizontal surfaces and film removal.

Where do I check the wrap shop near me?

Right now we're able to show dozens of global currencies to give you a sense of how our prices convert into other currencies. We're working to implement new payment systems that will allow us to accept not only different currencies, but also dozens of different regional payment systems. So while the content of your cart may currently be displayed in your local currency, the Gem Stores process all orders in USD at the most current exchange rate.

Where do I buy vinyl wraps near me?

You can find the closest TeckWrap distributor online at https://teckwrap.com/pages/teckwrap-worldwide-distribution-network.

What is the minimum order amount?

The minimum order quantity is 1.52m x 3m (59.8" x 118.1", 4.98ft x 9.84ft, 1.66yd x 3.28yd)

What are the general recommendations for aftercare?

Please note that films are by nature more vulnerable than paintwork. Special care is needed when applying andcleaning the film.• It's recommended to use aftercare products with neutral pH for vinyl films to prolong its life period. Pleaseremember that the wrapped surface needs the same care as the painted surface.

What are the recommendations for cleaning?

• The film is wash ready. Please do not apply waxes, polishes or clear coating. • Avoid using harsh chemicals and brushes when cleaning the surface. When you use pre-spraying cleaner and high-pressure cleaners, use it with caution. • Avoid pointing the spray bar directly to the surface and edges. • Do not direct the water stream at a sharp angle to the edge. Hold the nozzle 70cm away from and perpendicular to the film. Excessive pressure during washing can damage the applied film by forcing water underneath the film. • The rest of the polishes have to be cleaned totally. We recommend removing aggressive impurities like tree resin, dead insects or bird droppings quickly. Use warm soapy water and a soft brush or sponge for cleaning. Rinse thoroughly after cleaning. Allow drying naturally. Do not leave the water on the surface.