Shipping Terms
1. We do not charge a handling fee to customers from countries of FedEx “FreeZone.” Countries of the “Freezone” are Vietnam, Laos, Cambodia, Thailand, Malaysia, Singapore, Indonesia, Philippines (South-east Asia); India (South Asia); USA, Canada, Mexico (North America), Austria, Belgium, Denmark, Ireland, Italy, Luxembourg, Monaco, the Netherlands, San Marino, Spain, Sweden, Switzerland, United Kingdom, Vatican, Germany, France (Western Europe), Czech, Hungary, Poland (Eastern Europe).
2. If your country is not in "Free Zone" you may be charged a handling fee.
3. We ship on Incoterms: DDU – Delivery Duty Unpaid. We do not pay customs duties and local country taxes. Please contact us for assistance in customs clearance.
4. We ship on the next day when we receive payment, or we ship the same day if you place an order before noon.
5. We provide tracking number in 24 hours from order time.
6. Customers from Germany and Italy require a tax number. If you are a customer from Germany or Italy, make sure you have tax (EORI/ZOLL) number before you place an order.
7. Following delivery time is approximate. Sometimes carriers fail to deliver products on time because of force-major (weather conditions, cargo traffic jam, etc.)
Carrier | Product | World region | Period |
DHL | Sample swatches | World wide | 4-5 business days |
FedEx | Rolls or meters* | North America, Mexico, Central America, South America, Western Europe, Eastern Europe, South Asia, East Asia, Japan, South East Asia | 5-6 business days |
TNT & UPS | Rolls or meters* | Australia/New Zealand, Turkey, South Africa | 6-7 business days |
Aramex | Rolls or meters* | Middle East/North Africa(except Dubai) | 6-7 business days |
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